Shipping Policy

Last updated:October 25, 2025

Welcome to Owncomfy. We take pride in ensuring that every pair of shoes is carefully packaged and delivered to you in perfect condition. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

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Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with a tracking number.

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Shipping Locations

We currently ship to all U.S. states, including Alaska and Hawaii.
We also offer international shipping to select countries. Please contact our customer service for more details if your location is not listed at checkout.

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Shipping Methods & Delivery Time

We partner with trusted carriers such as **UPS, FedEx, and USPS** to ensure reliable delivery.

Standard Shipping (U.S.):7-15 business days
Expedited Shipping (U.S.):5-7 business days
International Shipping:12-20 business days (depending on location)

Please note that delivery times may vary due to factors such as weather, customs clearance, or courier delays.

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Shipping Costs

Free Standard Shipping on all U.S. orders over $89
Orders under $89: $8.99 shipping free
Expedited or International shipping costs are calculated at checkout.

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Order Tracking

Once your order is shipped, you’ll receive a tracking link via email.
You can track your package directly from that link or through our website’s “Track My Order” page.

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Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at [service@owncomfy.com]
We’ll work closely with our carriers to resolve the issue and ensure you receive your product or a suitable replacement.

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Customs & Duties (International Orders)

For international customers, please note that import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping rates.

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Questions

If you have any questions about your order or shipping, please contact our customer care team at:
📩 [service@owncomfy.com]

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.