Privacy Policy

Thank you for coming to Owncomfy.com. When you shop on Owncomfy.com, in order to better provide you with products and services, Owncomfy will record your behavior on the website. In order to respect your privacy and protect your personal information, we have formulated the following privacy policy.

1. Owncomfy will collect the following various customer information.
According to your behavior on the website, we will collect a variety of different information, which will help us provide you with a better shopping experience.
-Personally provided data: We will collect personally provided data when you enter information on the website, register an account, or accept the services we provide. You can choose not to provide certain data, but you may not be able to obtain certain functions or services.
-Automatic data: We will collect certain data about your interactions with us on the website. For example, "cookies", and when your web browser visits Owncomfy.com or the advertisements and other content provided by Owncomfy on other websites, we obtain certain types of data.
-Email/SMS data: We will provide email contact service and advertising service in order to provide you with better shopping assistance and preferential activities. When you choose to enter your email address to register an account, we will collect certain data. If you do not want to receive our email or SMS, please unsubscribe from the email or contact us directly.
-Data from other sources: We may receive data about you from other sources and add it to our account information.

2. The use of your data by Owncomfy.
Generally speaking, we use personal data to communicate with you and provide you with more targeted products, advertisements and services. In addition, in order to better improve and develop our products and services.

3. Your rights.
-You have the right to contact us to find out whether your personal data is being processed, and if so, you have the right to access our personal data and information, including but not limited to the processing purpose and personal category related data.
-You have the right to contact us to correct or delete incorrect personal information about you.
In order to protect the privacy and security of your personal information, we may ask you to provide information so that we can confirm your identity and your right to access this information, as well as search for and provide the personal information we maintain.

4. Sharing of personal data.
We will not sell any personal data to others. We only follow the instructions below to share customer information with subsidiaries that we can control.
We will provide certain personal data to our strategic partners to provide our products and services or to help us sell them to customers. For example, fulfilling orders, delivering packages, sending email/SMS, processing payments, and other services. They can access the personal information needed to perform their functions, but they must not use it for other purposes.
With the development of the business, if there are mergers, reorganizations, acquisitions, joint ventures, transfers, spin-offs, and transfers, customer information is usually one of the transferred business assets.

5. Protection of data information.
We may be required to disclose personal information due to laws, legal process, legal disputes, and / or inquiries from authorities and government agencies inside or outside your country of residence. We may also disclose personal information if we determine that disclosure is necessary or appropriate for reasons of national security, law enforcement, or other issues of public concern.
We may also disclose personal information when we have a good faith belief that disclosure is reasonable to protect our rights and take available legal remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
If you live in the European Economic Area (EEA) and meet one of the following conditions, our processing of your personal data is reasonable:
(A) Whenever we seek your consent;
(B) Whenever your personal data needs to be processed in order to execute the contract between you and us or take pre-contractual steps at your request;
(C) Whether processing is required to enable us to fulfill our legal obligations;
(D) Whether it is necessary for the purpose of our legitimate interests;
(E) If processing is necessary for legal and reasonable reasons (in this case, we will specify the details).

6. The update of Privacy Policy.
To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Policy on this Site and encourage you to review this Privacy Policy from time to time. Please contact us with any questions about the Privacy Policy.

Zhongshan Kaiyi Clothing Co., Ltd. 
Zhongshan City Dayong Town, Zhongshan City, Zhongshan City, No. 161 Zhongxin Highway, De Shang Industrial Park, the third building of the seventh floor of the bis.

How do I choose the right size at OWNCOMFY?

All OWNCOMFY pieces are tailored to standard US/EU sizing with a comfortable modern cut. If you prefer a looser, relaxed layering fit, we recommend sizing up one size. Check the detailed size chart on each product page for exact garment measurements.

What fabrics does OWNCOMFY use?

We select breathable, soft-touch fabrics—including textured waffle knits, brushed suede-look outerwear, washed cotton henleys, and cashmere-soft blends—designed to resist pilling, hold their shape, and keep you comfortable all day.

How does the Buy More, Save More bundle discount work?

Mix and match any styles, colors, or sizes across our store! Buy 2 and get your 3rd item at 20% OFF, buy 3 and get your 4th item at 40% OFF, or buy 5 and get your 6th piece 100% FREE—applied automatically at checkout.

How do I care for and wash my knitwear and jackets?

For knitwear and waffle sets, machine wash cold on a gentle cycle and lay flat or tumble dry low. For suede-look and structured jackets, spot clean or hand wash cold and hang to dry to preserve the rich texture.

When will my order ship and how much is shipping?

Orders are processed within 1–2 business days with full tracking provided via email. Standard shipping is 100% FREE on all orders over $89!

What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange guarantee. If the fit or style isn't quite right, simply contact our support team within 30 days of delivery for a fast exchange or refund.

Can I track my order status online?

Yes! Once your order ships, you'll receive a confirmation email with your tracking number, or you can check real-time updates anytime via our Track Order page in the main menu.