Quality Inspection Process

The product quality inspection process is divided into three parts,

-New product warehousing quality inspection process and standards:
1. Process: first count the number of boxes, unpack the number of goods, check the model number and size, and finally open the shoe box to check whether the shoe box accessories packaging meets the standard and whether the goods have quality problems.
2. Standard: Check whether the packaging is consistent with the inner shoe box, whether the product code number in the shoe box and the shoe box is consistent with the model number, whether there is the left and right shoes wrong, wrong color, dyeing, size, broken skin and other product quality problems. (In the shoe box: whether there are desiccant, anti-mold sheet, dust bag and small accessories for delivery, whether there are fillers, certificate maintenance card, three pack instruction card) In addition, please pay attention to whether the shoe box can smell strong The smell of chemical industry and whether the shoe box has mildew.

-Quality inspection process and standards before the first shipment:
1. Process: Check the model number and quantity according to the sales slip, then open the box to check whether the goods in the shoe box have quality problems and whether the shoes and accessories are complete.
2. Standard: Whether the shoe box and shoes have mildew and smell, whether the two shoes are wrong, wrong color, dyeing, size, and other quality problems caused by long storage. (Including: whether the barcode is correct, whether the contents of the shoes are complete: desiccant, dust bag, small accessories, certificate maintenance card, three-pack instruction card and whether the filling in the shoes is complete.)

-Return and exchange quality inspection process and standards:
1. Process: When receiving the goods, confirm the quantity of the goods, sign the receipt, unpack the goods and check the number and yards of the goods, and finally each pair of shoes is checked for quality problems.
2. Standard: Check whether the shoe box is damaged or moldy, whether the shoes have been tried on, or the quality problems caused by the second sale due to the try on; whether there are wrong colors, dyeing, broken skin, and size caused by the set-up And other quality issues considered damaged; whether the packaging is complete. (Including desiccant, dust bag, small accessories, certificate maintenance card, three-pack instruction card and whether the filling in the shoes is complete.)

How do I choose the right size at OWNCOMFY?

All OWNCOMFY pieces are tailored to standard US/EU sizing with a comfortable modern cut. If you prefer a looser, relaxed layering fit, we recommend sizing up one size. Check the detailed size chart on each product page for exact garment measurements.

What fabrics does OWNCOMFY use?

We select breathable, soft-touch fabrics—including textured waffle knits, brushed suede-look outerwear, washed cotton henleys, and cashmere-soft blends—designed to resist pilling, hold their shape, and keep you comfortable all day.

How does the Buy More, Save More bundle discount work?

Mix and match any styles, colors, or sizes across our store! Buy 2 and get your 3rd item at 20% OFF, buy 3 and get your 4th item at 40% OFF, or buy 5 and get your 6th piece 100% FREE—applied automatically at checkout.

How do I care for and wash my knitwear and jackets?

For knitwear and waffle sets, machine wash cold on a gentle cycle and lay flat or tumble dry low. For suede-look and structured jackets, spot clean or hand wash cold and hang to dry to preserve the rich texture.

When will my order ship and how much is shipping?

Orders are processed within 1–2 business days with full tracking provided via email. Standard shipping is 100% FREE on all orders over $89!

What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange guarantee. If the fit or style isn't quite right, simply contact our support team within 30 days of delivery for a fast exchange or refund.

Can I track my order status online?

Yes! Once your order ships, you'll receive a confirmation email with your tracking number, or you can check real-time updates anytime via our Track Order page in the main menu.